How to Make a Complaint

Last updated: October 2026

Every homeowner who reaches out to Hangingbalance Septic should get a fair and honest experience. If something went wrong, tell us. This page shows how to file a complaint and what comes next. It is a general template and is not legal advice.

What You Can Tell Us About

You can contact us about:

• Your experience when you called or contacted Hangingbalance Septic
• The way your personal information was handled
• Anything on this website that seems unclear or wrong
• How a provider we connected you with behaved

When the Issue Is With a Provider

Providers in our network are independent businesses. They answer for their own quotes, prices, work and customer service. If you have a problem with work on your septic system, sewer line or plumbing, the first move is usually to raise it with the provider directly and keep a written record.

Please still let us know. Feedback about providers helps keep our network honest, and providers who often fall short may be removed. Keep in mind that Hangingbalance Septic cannot settle contract disputes, refund a provider's work or make decisions for a provider.

Sending Your Complaint

Email contact@hangingbalance.beer and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you want from us

After You Write

We will confirm we got your complaint by email, usually within a few business days. Then we will look into what happened, which may include reaching out to the provider. After that, we will reply with what we found and any steps we are taking.

Still Not Happy?

If our answer does not satisfy you, reply and ask us to take another look. You can also contact your state's consumer protection office or attorney general, or your local Better Business Bureau. For problems with licensed plumbing or septic contractors, your state licensing board or local health department may be able to help too.

Contact

Email: contact@hangingbalance.beer